Política de reembolso

REFUND & QUALITY POLICY (Personal Delivery Model)

No Physical Return Policy Due to the perishable nature of our handcrafted alfajores and in compliance with food safety regulations under our Georgia Cottage Food license, we do not accept physical returns of food products. Once a food item has been accepted during delivery or pickup, it cannot be returned for resale or inspection.

In-Person Inspection & Quality Guarantee Since we deliver our products personally to ensure the highest quality, we encourage all customers to inspect their order at the moment of hand-off.

  • Immediate Issues: If you notice any damage or if the order is incorrect during the delivery or pickup, please inform us immediately so we can resolve the issue on the spot.

  • Post-Delivery Claims: Once the delivery is completed and the product is accepted, you have 12 hours to report any hidden defects by emailing moninaartisanbakes@gmail.com with clear photographs. After this window, we cannot be held responsible for damages caused by improper handling or storage (such as exposure to Georgia’s heat and humidity).

Exceptions / Non-Refundable Items Refunds or replacements are not available for:

  1. Custom Orders: Special flavors or large event orders once production has commenced.

  2. Sale Items: Items purchased during a promotion or through a "Flash Sale."

  3. Gift Cards.

  4. Customer Negligence: Damage caused by leaving products in hot vehicles or humid environments after the delivery is completed.

Cambios y Cancelaciones | Changes & Cancellations

¿Puedo modificar o cancelar mi pedido una vez realizado? Debido a que nuestros productos son artesanales y elaborados exclusivamente bajo pedido para garantizar su frescura, no aceptamos cambios, cancelaciones ni devoluciones una vez que el pedido ha sido confirmado.

Cada alfajor se prepara especialmente para ti siguiendo un proceso meticuloso de horneado y armado manual. Te agradecemos que verifiques todos los detalles de tu orden (cantidades, sabores y fecha de entrega) antes de finalizar tu compra.

Can I modify or cancel my order once placed? Because our products are handcrafted and made-to-order to ensure peak freshness, we do not accept changes, cancellations, or returns once an order has been confirmed.

Each alfajor is prepared specifically for you, following a meticulous baking and hand-assembling process. We kindly ask you to double-check all order details (quantities, flavors, and delivery date) before completing your purchase.


Refunds If a refund is approved (due to an error on our part), it will be processed to your original payment method within 10 business days.